Insights to Performance Excellence 2021-2022

For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts-leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations-can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems.Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021-2022 Baldrige Framework and Performance Excellence Criteria:1. The actual language of each Item, including Notes.2. A plain-English explanation of the requirements and rationale for each Item.3. A table showing the similar requirements of the Criteria.4. A summary of the requirements of each Item in flowchart form.5.