2019/08 - Effective Communication for Rug Cleaners Course (Online)

Date: August 20 & 22, 2019  Time: 3 p.m. to 5 p.m. EST Location: OnlineIICRC Continuing Education: 4 credit hours If you have any questions, please contact info@rugcarespecialists.org. AGENDA This class will cover all of the important steps that can make or break your customer experience: Learn about your company and what you offer  Elevator Pitch  Common Pre-Inspection Conditions  Terminology: How to Convey Technical Explanations in Layman’s Terms  Help new customers navigate the rug cleaning process  How to Make Repeat Customers Continue to Feel Valued  THE IMPORTANCE OF DOCUMENTATION  Managing Customer Expectations  Dealing with Complaints  Proper Phone Etiquette  Proper In-Person Etiquette  Inter-Office Communication SPEAKERS Jennifer Colaco: joined Oriental Rug Cleaning in Dallas, Texas as office manager in 2010, becoming the fourth generation of her family to be involved in the flooring business. Prior to this, she worked in textile project man