Real World De-escalation

Knowing how to calm a tense situation can make all the difference for both officers and the people they serve. This course gives officers the tools to de-escalate safely and effectively, helping prevent unnecessary force and build trust with the community. You’ll learn practical skills to recognize when things might be about to get out of hand—and how to use communication and non-escalation tactics to keep them from boiling over. Real-life scenarios and interactive exercises bring these skills to life so you’re ready for whatever comes your way. What You’ll Learn Minimizing Use of ForceUse de-escalation tactics to reduce the need for physical intervention—while staying in control. Building Community TrustLearn how showing respect and empathy on calls strengthens relationships with the people you serve. Thinking Clearly Under PressureDevelop decision-making skills that help you choose de-escalation first in high-stress situations. Reducing Risk and Improving MoraleSee h