Healthcare Operations Management / Edition 1

ISBN-13: 9781567932881 Publisher: Health Administration Press Publication date: 04/01/2008 Edition description: AMERICAN COLLEGE OF HEALTHCARE EXEC Pages: 431 Product dimensions: 7.30(w) x 10.20(h) x 1.10(d) Student Resources (click here for access) Instructor Resources: This book's Instructor Resources include PowerPoint slides, an updated test bank, teaching notes for the end-of-chapter exercises, Excel files and cases for selected chapters, and new case studies, for most chapters, with accompanying teaching notes. The new case studies are 1-3 pages each and are suitable for one class session or an online learning module. The answers to many of the dilemmas faced by the US healthcare system, such as increasing costs, inadequate access, and uneven quality, lie in organizational operations – the nuts and bolts of healthcare delivery. Leading healthcare organizations have begun to employ the programs, techniques, and tools of operations improvement that industries outside of healthc