Developing Emotional Intelligence

This course introduces the concept of emotional intelligence and provides strategies for enhancing emotional self-awareness and empathy. This course is designed to help you in the following ways: Define emotional intelligence and emotions Identify the components of emotional intelligence Identify tools to gain control over emotions Determine effective verbal and nonverbal communication skills Successfully execute conflict resolution and manage relationships with others Identify the benefits of being emotionally aware Recognize ways to apply emotional intelligence in the workplace Determine ways to make a great impression on others SHRM PDCs: 12 Intended Audience: All