Fire Department Customer Service by Alan Brunacini

Fire Department Customer Service (formerly Essentials of Fire Department Customer Service) Alan Brunacini’s timeless guide to building a fire department culture rooted in kindness, empathy, and service. Long before “customer experience” became a buzzword, Chief Brunacini showed the fire service how to take care of the most important person on every incident: Mrs. Smith—the citizen we are sworn to protect. This book breaks down simple, practical, and deeply human ways to serve the community while strengthening internal culture, team cohesion, and command confidence. From first contact to final wrap-up, Brunacini delivers a blueprint for doing the right thing, being nice, and treating people—inside and outside the organization—with dignity and respect. What’s Inside The philosophy behind “Mrs. Smith”Actionable customer-service standards for fire departments. Simple, repeatable behaviors for firefighters, officers, and chiefs. How compassion improves safety, trust, and effectivenessLeader