Service Desk Leader Professional Certification - (SDLPC)

Become a Service Desk Leader Professional Certified. Nowadays, companies devote 62% of their efforts to better understanding their customers and their expectations regarding support services. Customers increasingly seek personalized attention, which strongly influences their buying experience. It is critical to understand that customers have clear expectations about how they want to be treated and what they expect from brands. In fact, according to studies, up to 90% of consumers would switch brands if their expectations are unmet or they need to receive exceptional customer service. Therefore, paying attention to customers' tastes and needs is crucial to satisfy them. Therefore, an effective tool is a customer service desk, such as a Service Desk, that allows quick and efficient interaction to answer any questions, concerns, or customer complaints.