Single Incident Phone Support

Single Incident Support Get phone technical support for you business during CHAX Software, Inc. business hours (7am-4pm PST Monday-Friday) Professional Support incidents will be supported until the single incident is resolved and will require your company resources be available to work on the incident potentially until it is resolved. What defines an ‘incident’?An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.Am I guaranteed a solution?While our support professionals will make best efforts to resolve your issue, CHAX Software, Inc. cannot guarantee