Communication and Conflict

This class will give the learner ideas on how to communicate effectively and prevent and manage conflicts with staff members and parents.   Class Learning ObjectivesAs a result of this training, participants will be able to: Identify barriers to communication Give examples of positive communication skills State the difference between passive, aggressive and assertive communication List ways to manage conflict  "Every class that I have taken has been very informative and I learned numerous techniques to help in dealing with the children in different areas." - Ramona M., Pennsylvania 2 clock hours/0.2 CEUS