Game Changer Customer Experience Program (St. Louis)

This two-day training program combines the powerful, experiential teachings of Mike Jones of Discover Leadership Training with the collision industry knowledge of Sheryl Driggers of Collision Advice. Newly-trained Game Changers are people who: Understand the difference between customer service and creating an EXTRAORDINARY customer experience Identify a guest's or customer's DiSC style and demonstrate how to best communicate with that individual Positively transform every relationship and situation by accepting Personal Responsibility Responsively listen Set positive outcomes Have a growth mindset and understand the need to get outside their Comfort Zone Focus on building the relationship with the guest whether on the phone or in person Deliver Personalized, Competent, Convenient, and Proactive service from setting appointments and drop-offs, throughout the repair process to final delivery. The program fee includes lunch on both days, workbooks, and a completion certificate. Class Schedule: March 26 - 8 am to 5 pmMarch 27 - 8 am to 5 pm Class Location:The Outlet2477 S. State Rte 157 Suite BEdwardsville, IL 62025 Closest Airports St. Louis Airport - 20 miles away Nearby Hotels Holiday Inn1000 Plummer Dr.Edwardsville, IL 62025Registration Link Townplace Suites by Marriott6101 Center Grove Rd.Edwardsville, IL 62025Registration Link Hampton Inn and Suites5723 Heritage Crossing DriveGlen Carbon, IL 62034Registration Link