Success Today; Success Tomorrow!

Mike Anderson shares insights gleaned from traveling over 300 days a year working with hundreds of shops, OEM’s, software companies and his own personal experiences. He’ll discuss moving to a four-day work week, trends with OEM insurance, OEM certifications, and DRP versus non-DRP. Find out what ESG is and how it may impact our industry, trends on customer pay repair orders and why it is CRITICAL to build a relationship with the vehicle owner. Speculate on what the future holds for Innovation in scheduling and how AI may impact that. In addition, Mike will share his latest state-by-state Average labor hours per RO and per labor category. Date:July 25, 2024 Time: 3:00 pm - Doors open 4:00 pm - Food 5:00 pm - Presentation Begins 9:00 pm - End time Parking Lot: Daniels Hall (U508)Cape Fear Community College411 N. Front St. Wilmington, NC 28401 Location: Union Station Building 5th Floor – Daniels Hall502 North Front StreetWilmington NC 20841