Touch Points: Creating Powerful Leadership Connections in the Smallest of Moments

Author Douglas Conant Publisher Jossey-Bass; 1st edition (May 17, 2011) Binding hardcover with dust jacket Condition like new Summary Touch Points explores the concept that leadership isn't just about making big decisions; it's about the small, everyday interactions that build trust, inspire change, and create meaningful connections. The book emphasizes that these "touch points" are pivotal moments where leaders can positively influence their teams and organizations. Through practical examples and actionable advice, the authors demonstrate how these brief interactions can drive leadership success, foster engagement, and build a strong, cohesive culture.