On Demand: Risk Management: Avoiding and Responding to Board Complaints

Presented by: Laura Diamond Administrative and Healthcare Attorney, Austin, TexasDalrymple, Shellhorse, Ellis & Diamond, LLP   Course Description:  This course equips dentists with practical strategies for handling patient complaints and managing regulatory investigations by the Texas State Board of Dental Examiners. Participants learn proactive approaches to mitigate patient dissatisfaction, understand the investigative process, and navigate disciplinary proceedings and actions. Topics include complaint response protocols, maintaining accurate records, and leveraging legal resources.    Learning Objectives: Understand the common signs and indicators that may precede a patient complaint in a dental practice. Identify proactive strategies to mitigate patient dissatisfaction and prevent complaints from escalating. Recognize the importance of effective communication and responsiveness in addressing patient concerns to potentially avoid formal complaints. Learn the steps involved in r