10 Laws of Trust, Expanded Edition: Building the Bonds that make a Business Great

JetBlue Chairman Joel Peterson provides the playbook for establishing and maintaining a culture of trust that breaks down the operational silos and CYA mentality that plague many organizations. Trust is the glue that holds an organization together. It turns deflection into transparency, suspicion into empowerment, and conflict into creativity. With it, a tiny company like John Deere grew into a worldwide leader. Without it, a giant corporation like Enron toppled. How does it feel to work for a firm where leaders and colleagues trust one another? Freed from micromanagement and rivalry, every employee contributes his or her best. Risk-taking and innovation become the norm. With compelling examples, JetBlue Chairman Joel Peterson details how to establish and maintain a culture of trust, including: Start with integrity Invest in respect Empower everyone Require accountability Create a winning vision Keep everyone informed Budget in line with expectations Embrace conflict Forget "you" to become an effective leader This fully expanded edition includes a powerful self-assessment tool for organizations to evaluate their culture of trust and discover areas for improvement. Peterson has also added rich new case studies and chapters on the theme of betrayal, including how to manage and guard against it. With The 10 Laws of Trust Expanded Edition in hand, you'll be able to plant the seeds of trust--and reap the rewards of reputation, profits, and success. Product DetailsISBN-13: 9781400217427 Media Type: Paperback Publisher: HarperCollins Leadership Publication Date: 09-08-2020 Pages: 208 Product Dimensions: 5.25(w) x 8.40(h) x 0.55(d)About the Author Joel Peterson is the chairman of JetBlue Airways and the founding partner of Peterson Partners, a Salt Lake City-based investment management firm. Joel is on the faculty at the Graduate School of Business at Stanford University and has been since 1992. After three careers, four decades of marriage and seven kids, and demanding roles as CFO, CEO, chairman, lead director, adjunct professor, founder, author, entrepreneur and investor, Joel is often sought as a mentor and coach by leaders and aspiring leaders.Table of Contents Table of Contents Foreword xi Introduction 1 The Power of Trust 7 Law 1 Start with Personal Integrity 21 Law 2 Invest in Respect 29 Law 3 Empower Others 39 Law 4 Measure What You Want to Achieve 51 Law 5 Create a Common Dream 57 Law 6 Keep Everyone Informed 69 Law 7 Embrace Respectful Conflict 79 Law 8 Show Humility 87 Law 9 Strive for Win-Win Negotiations 95 Law 10 Fix Breaches Immediately 101 How to Restore Trust 107 Appendix A A Diagnostic Tool 127 Appendix B Two Cases of Betrayal 131 Case 1 A Showdown: Main Street vs. Wall Street 131 Case 2 A Fiduciary Breach: Marie Johnson vs. Her Lawyer 152 Acknowledgments 169 Endnotes 173 Index 177 Show More