Media Shield Replacement Service

*If you have a service emergency, please call toll free at (877) 534-5837 to schedule an appointment. **Online scheduling is currently only available for our Houston metro. We hope to offer this convenience to our other metros soon. For all other metros, please request service here through our form. This service is for anyone who has a Dupure Whole Home unit that contains a media shield filter inside of it. Dupure Whole Home Systems with Media Shields: Omega High Flow system (some Omegas have the media shield as an added-on feature) Impression Plus System Refinex System IntellaShield System The media shield is typically made of a material that is resistant to damage from small particles and debris, like KDF. KDF is a high-purity copper that is designed the reduce Chlorine and other contaminants in the water. The goal of the media shield is to protect the resin bed from damage caused by hard water and debris in the water supply. KDF media shields are required/recommended every 2 year