BigCommerce Support Renewal

A supported item on Envato Marketplace and HaloThemes website includes item support for 6 months from the purchase date. During those 6 months, we are available to provide the item support services we’ve set out on this page. Support renewal is available on condition that your item support has expired. A support renewal is 6 months of support that can be purchased after any existing support for an item has expired. What's included in item support: * Answering questions about how to use the item* Answering technical questions about the item (and included third party assets)* Answer your specific questions about the features and functionality of the item* Provide some guidance on the way the item is designed* Answer questions about third party assets or functionality (e.g. plug-ins) bundled with the item, such as how they work and other technical questions.* Help with defects in the item or included third party assets Read More at Support Service HaloThemes is committed to providing unpa