Train Your Front Office Staff To Work Effectively With Demanding Faculty & Staff

Key Takeaway A new perspective on workable solutions for dealing with the power struggles that effect your staff and their ability to deliver great customer service. Challenge This webinar will address the tricky dynamic of internal employees using power plays to influence front desk staff and how you as a supervisor can prepare your staff to handle these interactions. Overview It is not unusual for front office workers to have to deal with demanding customers and sometimes with customers who are angry or upset. These conflicts can be especially difficult if the customer is also a college staff person or faculty member.  Whether real or perceived, the personal threat or pressure in these instances can be much more intense for the office worker since it involves an internal constituent. This webinar will suggest ways that supervisors can train staff to deal with these circumstances and how to develop policy and procedures that help to minimize