The Black Belt and the Magic of Communication

Six Sigma team of 10 Black Belts completed 300 projects, realizing more than $10 million in benefits--Learning to communicate with clarity, confidence and passion helped invigorate a Six Sigma program. Communication is not limited simply to presenting factual material; it also encompasses perception management, non-verbal skills and authentically connecting with the audience. Through the creation of a more engaging communication strategy, the Six Sigma program at Ameriprise is being welcomed as never before. It has realized significant gains in the number of: - Completed projects. - Process improvement ideas submitted to the intake mailbox. - Associates who proactively seek and obtain Kaizen certification. - Requests for help from business partners outside their business unit. - Exposure opportunities, e.g., Kaizen being featured at a company town hall event. - Employees interested in becoming full-time Black Belts. Through the creation of a more engaging communication strategy, the