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Processing time is 4 business days. No returns,  no refunds.  Please contact me with any time concerns. ****Listing is for one 14oz white stoneware tapered mug.*** Mug Design: Chingona  These mugs are Great for any occasion, Christmas, birthdays, just because. ***IMPORTANT INFORMATION *** You must mention if you want rightie or leftie for mug. Design will face away out. MUG MEASURES 4.5 INCHES IN HEIGHT. NO ONE MUG WILL LOOK IDENTICAL. Mug is made with Permanent Vinyl. Vinyl is cut and hand applied. To protect your mug: - Do not soak in water. - Vinyl is not dishwasher safe - Handwash only, avoiding the decal area. -Not recommended for microwave, (alot of customers have reheated mug with no problems) Gentle care equals lasting wear. Mug is shipped in bubble wrap for protection. IN CASE YOU RECEIVE BROKEN, I WILL REPLACE ONLY IF YOU MAKE ME AWARE 2 DAYS FROM CONFIRMED DELIVERED DATE AND SUBMIT PICTURE OF BROKEN SHIPMENT. Would love to see your pictures, may be featured in shop*** Grea