Artificial Intelligence for IT Service Management Training

Learn to enhance productivity by automating common IT Service Management (ITSM) tasks and leveraging AI for creating presentations, summarizing documents, and generating standards-compliant content. Gain insights into managing AI technology, platforms, threats, and risks. This 2-day course covers everything from the basics of AI to its strategic applications in ITSM, ensuring you are equipped to harness the full potential of AI in your organization. Artificial Intelligence for IT Service Management Training Benefits In this course, you will: After-course coaching included Improve productivity by using AI to automate common ITSM tasks Use AI to assist in creating presentations, summarizing documents, etc. Apply AI to create standards compliant content Manage AI technology, platforms, threats, and risks Prerequisites This course assumes familiarity with ITIL, at the level of ITIL® 4 Foundation Training. AI for IT Service Management Training Outline Learning Objectives Module 1: I