Introduction to Business Process Improvement (BPI) Training

In this introduction to BPI (Business Process Improvement), you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate Change, and create current and future process models. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity. Introduction to Business Process Improvement (BPI) Training Benefits In this BPI course, you will learn how to:  Apply a BPI framework in your organization. Identify processes in need of improvement. Create and implement stakeholder engagement and buy-in. Measure improvements using KPIs (Key Performance Indicators) linked to your business drivers. Introduction to BPI Training Course Prerequisites Experience at the level of: Learning Tree course 211, Introduction to Business Analysis Training: Defining Successful Projects Introduction to BPI Course Outline Module 1: Building the BPIF (Business Process Improvement Framework) Defining BPI  Business process improvement vs. re-engineering Driving innovation with BPI Benchmarking your personal BPI skills Uncovering BPI challenges The evolution of process improvement Defining a business process with the Business Process Improvement Framework (BPIF) Module 2: Evaluating the Organization Analyzing the organizational mission and vision  Pinpointing influences on business  MOST (Misson, Objective, Strategies, Tactics)  Five forces  PESTLE (Political, Economic, Social, Technological, Legal, Environmental)  SWOT (Strengths, Weaknesses, Opportunities, Threats)  Developing a communication plan  Identifying key stakeholder's needs  Defining the phases of communication  Module 3: Outlining the Current Process Creating a Process Inventory  Defining different documentation methods Determining Business Rules Applying process prioritization techniques Enhancing your modeling skills Evaluating modeling techniques and fundamental principles Modeling a cross-functional activity diagram Designing appropriate measurements Linking business drivers to measurements Identifying Key Performance Indicators (KPIs) Module 4: Analyzing and Improving the Process Relating process measures to business drivers Analyzing process performance Recognizing the causes of poor process performance Time Cost Quality Satisfaction Leveraging problem analysis criteria People Technology Business rules Materials Investigating root cause using problem mapping tools Relating root cause analysis to a business process Module 5: Modeling the "To-Be" Solution Designing appropriate success criteria Optimizing vs. enhancing your business process Focusing on customer needs Determining value and uniqueness Dissecting the "To-Be" process Assessing process performance Deriving KPIs from business drivers Developing a KPI dashboard Creating an assessment plan for your own process Module 6: Managing and Implementing Change Maximizing stakeholder buy-in Targeting key stakeholders Identifying stakeholder communication styles Differentiating approaches based on the project phase Driving Change in organizations Determining barriers to change Identifying positive and negative forces for Change Developing and applying a force field analysis approach Facilitating acceptance in your organization Determining organizational necessities Communicating innovation effectively Preparing the implementation plan Module 7: Integrating BPI into Your Organization Implementing continuous improvement Recognizing the history of continuous improvement Shadow pyramid Six Sigma TQM (Total Quality Management) Deploying SCARF (Status, Certainty, Autonomy, Relatedness, and Fairness) to empower stakeholders Creating a BPIC (Business Process Improvement Center) Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture Applying the BPI framework using the BPIC Promoting a structured approach to BPI Focusing on feedback and measurement Appraising BPI processes in organizations Prioritizing changes using the Ease/Impact matrix Detailing the BPI implementation plan