ITIL® 4 Practitioner: Change Enablement Training

The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.   This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.  This course is part of the ITIL Practice Manager Certification course series. ITIL 4 Practitioner: Change Enablement enables professionals to:  Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs  Minimise the negative impacts of change  Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope  Be adaptive to meet the needs of various approaches to change development  Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model  ITIL® 4 Practitioner: Change Enablement Training Benefits In this course, you will receive: Official course content and curriculum PeopleCert Exam Voucher included Take2 exam re-sit included (eligible on public events) After-course instructor coaching benefit included Training Prerequisites ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate. Exam Information 20 questions  Multiple choice  13 out of 20 marks required to pass (65%)  30 minutes  Closed book. Certification Renewal Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. ITIL 4: Change Enablement Training Outline Introduction to Change enablement In this module, you will learn how to:   Understand the purpose and description of the ITIL Change Enablement Practice  Familiarize yourself with the common terms and concepts  Learn the scope of the Change Enablement Practice Area  Explain practice success factors  Identify key metrics  Module 2: Value Streams and Processes In this module, you will learn how to:   Apply processes to fulfil the purpose of the practice  Assess value stream contribution  Module 3: Organizations and People In this module, you will learn how to:   Define roles, competencies, and responsibilities  Understand organizational structure and teams  Module 4: Information and Technology In this module, you will learn how to:   Facilitate information exchange  Implement automation and tooling  Module 5: Partners and Suppliers In this module, you will learn how to:   Identify the dependencies of the practice on third parties  Recognize how partners and suppliers can support the practice  Module 6: Capability Assessment and Development In this module, you will learn how to:   Evaluate the practice capability levels  Conduct capability self-assessment  Develop change enablement capability  Module 7: Recommendations for Practice Success