Supporter (in-house/remote)

Level: junior/mid (read Vietnamese version) Benefits Build a product that matter most, used by global brands, if you are customer of "Suntory, Sony, Seiko, Reebook, Anker,..." you might already use our product. We help you build your own career. Be a part of a lively, open-minded and "no-boss" startup environment. See our Facebook. Competitive salary, 13-month salary, performance bonus twice a year, health & social insurance. See more benefits at our values. Job descriptions We are looking for Supporters who are enthusiastic and ready to challenge with exciting digital products.You will work with other team members on the following tasks: Respond to feedback and support customers' requests. Consult and guide customers in the process of using the product, as well as provide necessary documents. Coordinate with team to come up with the best solution for customer's problems. Collect and report the problems that customers often encounter in order to give suggestions to improve