Communicate By Design eLearning Course

Avoidance is the #1 response of leaders when dealing with a difficult situation. It can be uncomfortable having conversations about unmet workplace expectations and challenges like: Personal hygiene and dress code Attendance and tardiness Workplace bullies, misconduct and inappropriate behavior Underperformance, insubordination or defiance This self-paced on-demand course and accompanying workbook equips leaders with a proven six-step process for conducting a firm and respectful conversation that results in lasting change. The six-step process can be used in a wide variety of situations with employees, peers and even your own boss. The course includes a downloadable participant guide, interactive activities and final exams. Upon completion of this course, you will: Have increased confidence and competence to effectively conduct difficult conversations. Disarm common predictable responses such as defensiveness and blame-shifting. Understand the importance of setting employees up for