Communicate By Design eLearning Course

Dealing with employees that aren’t meeting expectations is a common and challenge you face as a leader. And if you’re like most leaders, you avoid dealing with it because you: Are uncomfortable with confrontation Don’t know what words to use Are too busy with other priorities When you do address these concerns with employees, you run the risk of undermining your effectiveness by communicating in a way that is: Harsh Aggressive Overly critical This self-paced on-demand course and accompanying workbook equips you with a proven six-step process for coaching employees for improvement in areas where they may be underperforming or not meeting behavioral expectations. The course includes a downloadable participant guide, interactive activities and final exams. Upon completion of this course, you will: Have increased confidence and competence to coach for improvement. Avoid common pitfalls that limit your ability to coach effectively. Know what to do if the conversation gets derailed or t