Resolve Conflict and Other Difficult Situations eLearning Course

One of our most common shortcomings as a leader is our inability or unwillingness to address conflict and other difficult situations because we don’t know what to say or do. Even when we do address conflict, many of us may handle it in a way that is unproductive and may add to the tension. If we are equipped to resolve conflict in a calm and rational way, it can result in increased productivity, creativity and enthusiasm. This interactive on-demand eLearning course is designed to help you move from mishandling a conflict situation to handling it productively, with confidence and respect. You will also learn how to create the foundation for a conflict-free environment. Upon completion of this course you will: Be equipped to create a foundation for a conflict-free work environment Be able to more effectively minimize the occurrence of conflict Have a strategy to resolve conflict situations when they occur Understand the different ways in which people work through conflict and disagreeme