Clerk Skills - Back to Basics

FOUR COURSE SUITE: Customer Service, Personal Productivity, Interpersonal Skills and Goal Setting and Getting Things Done. Each of these four courses offers 1 CMC pt. or 2 EPP hours. Total points = 4. You will be able to take each of these courses one at a time and will be issued a certificate of completion. As with all NEMCI OnDemand courses, you have 365 days to complete the course(s), from date of purchase. Effective customer service, goal setting, and personal productivity are essential skills for professional and personal success. This workshop explores the importance of customer service, helping participants understand how to serve both internal and external customers while improving their own skills and attitude. You will learn to identify customer needs, build goodwill in person and over the phone, connect with customers online, and handle difficult interactions with confidence. Additionally, we will cover goal-setting techniques, time management strategies, and how to overcome