"Selling" your Reliability Program; The Seven Customer Rules

You want to grow your reliability program, which means more resources ... you need to "sell" your program to your manager. The last thing that he wants is to be "sold" on the RCM program (Resource Consuming Monster, as it is sometimes known). However, if you understand what the RULES are through his eyes, you will have a better chance of getting the results you want for your program. Granted, this is thinking a bit "out of the box," but the lessons that we learn will be worth it. Author:  Buddy Lee, Windrock, Inc.Source:  Reliability World 2008 Conference ProceedingsPages:  13Figures and Illustrations:  1Format:  PDF - Digital Download