BigBattery 12kW 10.2kWh ETHOS Energy Storage System (ESS)

BigBattery 12kW 10.2kWh ETHOS Energy Storage System (ESS) BigBattery’s 48V ETHOS systems are here, and this 10kWh indoor configuration is the ideal solution for grid-tied power in your tiny home, cabin, or family home, supported by comprehensive safety, reliability, and state-of-the-art features. The ETHOS System was built to be a versatile home power solution, with a stackable, modular design for easy expandability, and all hardware included to mount your ETHOS to your wall with an effortless installation. The ETHOS comes equipped with an IP65-rated casing, an internal fire suppression system, as well as an advanced BMS with auto cell-balancing to ensure long-lasting safety and reliability. Plus, its control box features an interactive LED display, along with CANBus and RS485 communication protocols, so you can always monitor the status and performance of your power. But that’s not all. We pair our ETHOS with a cutting-edge 12000W EG4 hybrid inverter, which features its own LCD touch screen display, 3 MPPT inputs, an integrated UPS module for seamless on and off-grid switching, and the ability to handle PV arrays of up to 18000W. Plus, through its smart load control, AC coupling abilities, and peak shaving function, you can meet your power needs and protect your home against unstable grids or rolling blackouts, while seeing huge savings each month on your electric bill. Whether you’re looking to ensure emergency backup power is always available, or you’re looking to outfit your home with a powerful solar system, the ETHOS ensures reliable, efficient power delivery day in and day out, allowing you to save on utilities, or get rewarded for giving back to the grid through net metering programs and other tax incentives. Take control of your home’s power and shop the 48V ETHOS today. Included Components 2 × 48V ETHOS 5.12kWh Stackable Battery Module (FETHS-48051-G1) 1 × ETHOS Control Box (CNT060) 1 × EG4 12kW (18kPV) Hybrid Inverter 1 × 10kWh Ethos Controller to Battery Power Cable 31.5" inch (800mm) (CBL088) Designed For 48V Applications RESIDENTIAL POWER SYSTEMS HOME SOLAR SYSTEMS CABINS & TINY HOMES FAMILY HOMES & MANSIONS OFF-GRID HOMESTEADS EMERGENCY POWER WHOLE HOME BACKUP LEAD ACID REPLACEMENT VIDEOS Product Specifications BigBattery 12kW 10.2kWh ETHOS Energy Storage System (ESS) Product Specifications SKU: K0954 GTIN-12 (U.P.C.): 850061252005 System Voltage: 48V Nominal Voltage: 51.2V Chemistry: LiFePO4 kWh Capacity: 10.24kWh Ah Capacity: 200Ah Charging Voltage Range: 55.6 - 57V Max Charge Voltage: 57V Operating Voltage Range: 48 – 57V Suggested Low Voltage Cutoff: 48 – 50.8V BMS Cutoff Range: 42 - 47V Cell Configuration: 16S 2P Max Continuous Discharge Current: 200A Max Continuous Power: 10240W Max Discharge Peak Current: 300A (Max 5 seconds) Max Charge Current: 200A Charge Temperature Range: 32°F - 113°F (0°C - 45°C) Discharge Temperature Range: -4°F - 140°F (-20°C - 60°C) Optimal Discharge Temperature Range: 59°F - 95°F (15°C - 35°C) Storage Temperature Range (SoC >50%): -4°F - 113°F (-20°C - 45°C) (Max 6 months) Weight: 273 lb (123.8 kg) Depth: 6.7 in (170 mm) Width: 26.5 in (674 mm) Height: 43.3 in (1100 mm) Max Connections: Up to (16) parallel connections per control box Protection Rating: IP65 Communications: CANBus / RS485 Product Manual BigBattery 12kW 10.2kWh ETHOS Energy Storage System (ESS) Product Manual Spec Sheet Download: Click Here User Manual Download: Click Here UL9540 Certification Download: Click Here UL1973 Certification Download: Click Here Safety Data Sheet Download: Click Here View Our CEC Listing: Click Here Inverter Downloads Spec Sheet: Click Here User Manual: Click Here Rapid Shut Down Wiring Guide: Click Here UL1741 Certificate: Click Here Product Warranty BigBattery Warranty In the unlikely event you are having an issue with one of our batteries, we have developed astraightforward Warranty & Return Policy servicing all customers in the USA: Real (10) Year Warranty All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunctiondue to component or manufacturing error, the product will be repaired or replaced free of charge. Full Lifetime Tech Support & Customer Service All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have anyquestions or need any help, simply call us at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, orsend us an email anytime at Support@BigBattery.com. Free Repair & Replacement All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US. Highest Quality Guarantee BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications. Covered Products This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years andall accessories included for 30 Days. Automated Warranty Registration No warranty registration is needed. Warranties are automatically recorded via an internal customerdatabase via serial number and QR code. Product Manuals & Specification Sheets BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to viewthe Product Manual and Product Spec Sheet for your specific battery model. Providing these documentsto you in a digital format helps to protect our environment and provides you the most updated informationon your product in real time. Domestic Warranty Claim Support To start a warranty claim, please email us directly at Support@BigBattery.com to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, our Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items. For detailed instructions, please review our Warranty Repair/Replacement Services section below. Returning Accessories This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.)included with your battery. If product is not defective or damaged upon return, refunds will be offered based onthe purchase price of the unit minus a 20% restocking fee. Change Your Mind That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restockingfee. Call or email customer service for a free shipping return label. Non-Transferable Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do sowithin 30 days of your purchase by sending a Warranty Transfer Request to Support@BigBattery.com. Return Hazmat Fee Due to the shipping regulations of lithium batteries, please note that some battery returns may require specialdocumentation and packaging, and these instances could encounter extra fees if a customer is attempting toreturn a battery not covered by our Repair and Replacement Policy. Battery Abuse Disclaimer This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/installation of our product. Please scan the QR code on your battery and read the Manual prior to installation andcharging. DIY modifications or damage due to gross negligence or abuse will void your Warranty. Fraud Protection Repair, replacement, and refunds for your purchase will only be possible after your returned batteryhas been received and fully inspected at our facility. Limitation of Damages In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty. Customer Satisfaction If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or our Customer Service team,all original buyers may escalate dispute resolutions to our CTO for review. We aim to put our customers first, resolveany issues, and ensure that all customers are happy with their purchase from BigBattery. Rev. March 2023 Warranty Details 10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years. All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables. BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results. Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee). For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping. Warranty Exclusions This warranty does not apply to any costs, repairs, or services for the following: On-site service calls from 3rd party. Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,dropping, or improper installation. Product was used out of specification, or undersized for the application. Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specificallyindicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual. Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period. Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician – if not previously advised by BigBattery Tech Support. Battery that has not been charged over a six month Batteries need to be charged regularly to maximize andmaintain lifespan. Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed byBigBattery for technical support. Warranty Repair/Replacement Services Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility.  The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement. All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below: Return Address:BigBattery, Inc.21314 Lassen StreetChatsworth, CA. 91311 Product FAQs NA