Service Level Agreement Summary Excel Dashboard
Service Level Agreement Summary Excel Dashboard Elevate your service management efficiency with the Service Level Agreement Summary Dashboard, a professional-grade Excel Dashboard by Other Levels. Designed to provide a detailed analysis of service performance and customer feedback, this dashboard is the ideal tool for organizations aiming to monitor, evaluate, and improve their Service Level Agreements (SLAs). Gain actionable insights into key SLA metrics, including pending cases within SLA, resolved case percentages, and year-to-date SLA performance. With precise tracking of received cases, categorized by month, quarter, and region, this dashboard ensures that no detail goes unnoticed. Customer satisfaction is at the heart of service excellence, and this dashboard incorporates powerful metrics such as Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) to help you measure and enhance customer experience. Dive deeper with visualizations of case feedb