Service Level Agreement Dashboard for Managed Services – CSAT Solution
Service Level Agreement Dashboard for Managed Services – CSAT Solution This Excel Dashboard gives managers a fast, visual way to track call-center operations, align teams with contractual targets, and connect service quality to real outcomes. It opens with clear KPI cards for volume and channel share, then moves into segmented visuals for issue mix, geography, seasonality, and time-of-day patterns. With slicers for Month, Week, and Support Type, you can drill from portfolio view to the exact interaction in a few clicks—no hunting through raw tables. Excel Dashboard Overview The layout is built for frontline use: concise tiles up top, deeper analysis below, and consistent color cues. Every chart is powered by PivotTables/PivotCharts and wired to the same slicers, so filters stay in sync. This keeps the experience fast, trustworthy, and easy to present in management reviews. What it analyzes (titles & chart types) Top KPIs Total Inbound Calls — KPI card Channel Share – Circuit / I