Service Level Management Overview Excel Dashboard SLA
Service Level Management Overview Excel Dashboard SLA Optimize your service delivery with the SLA Service Level Management Dashboard, a comprehensive Excel Dashboard designed to provide actionable insights into service performance. Tailored for businesses focused on customer satisfaction and operational excellence, this dashboard empowers you to track, analyze, and improve your Service Level Agreements (SLAs). The dashboard delivers an intuitive overview of SLA compliance, including metrics like Year-to-Date SLA Percentage, Pending Cases, and Resolved Case Rates. Gain insights into monthly and quarterly trends for received cases, helping you identify patterns and improve resource allocation. For customer-focused organizations, the dashboard also tracks essential satisfaction metrics such as Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Understand feedback trends by region and sector, ensuring targeted improvements to enhance customer experienc