(NCE) Dynamics 365 Customer Service Voice Channel Add-in

The Dynamics 365 Customer Service Voice Channel Add-in is a game-changing enhancement within the Dynamics 365 suite, tailored to redefine customer service experiences. This innovative add-in seamlessly integrates with Dynamics 365 Customer Service, introducing powerful voice channel capabilities to augment customer interactions. At its core, the Voice Channel Add-in harnesses cutting-edge technology to facilitate seamless voice communication between customers and service agents. By leveraging advanced telephony features, such as call routing and IVR (Interactive Voice Response), it enables organizations to offer personalized and efficient support over the phone. One of the key advantages of this add-in is its ability to streamline call handling processes, optimizing agent efficiency and reducing wait times for customers. With features like call queuing, call recording, and voicemail integration, organizations can ensure that every customer inquiry is promptly addressed and resolved. Mo