Vertex Caller ID for VoIP. Voice over Internet Protocol

Vertex Caller ID for VoIP. Voice over Internet Protocol  Select the numbers of lines and qty  Available 2, 4, 6, 8, 10, 15 and 20 lines Collects all Inbound and Outbound call information on Voice over Internet Protocol (VoIP) phone traffic. The output data format matches our Whozz Calling? analog devices, providing software compatibility across product lines. This device is a passive network packet sniffer or "network tap". All VoIP traffic of interest flows through the unit, while circuitry connected in parallel with the Ethernet transmit and receive pairs inspect data packets. This failsafe approach provides uninterrupted voice transmission, regardless of whether the Vertex is operational. The Vertex is designed to work only with standard, non-encrypted, SIP (Session Initiation Protocol) signaling from the VoIP provider. Although most VoIP providers use unencrypted SIP, please verify with your provider before ordering. Pricing is licensed based. Caller ID will be displayed for the licensed number of simultaneous calls (voice channels) in progress. For example, a Vertex with a 2 channel license unit will report Caller ID on only the first 2 calls. Specifications Physical Dimensions 6.0" W x 7.1" D x 1.4" H Shipping Dimensions 10" x 12" x 6" Actual Weight 3 lbs. (1.4kg) Shipping Weight 7 lbs. (3.2kg) Power External Power Supply Output 9VDC, 1A - Center Negative Domestic Supply Input 110-120V, 60Hz International Supply 110V-240V, 50-60Hz, Interchangeable Prongs Current Draw Less than 500mA Connections VoIP Monitoring Ports RJ45, 100BaseT Ethernet Pass-through, no termination endpoint Computer Connection Input/Output - RJ45, 100Base-T Ethernet endpoint, DHCP or Static IPOutput only: DB9 RS232, 1200, 9600, or 38400 Baud, N, 8, 1 Approvals UL, SA and FCC   Typical Uses Deluxe Caller ID ModulesCaller ID screens can show when calls are answered, in progress, and completed for both inbound and outbound calls. Pop-up Customer RecordsEven before answering a call, the customer's record can be shown. This allows employees a moment to review the client's information before responding. Personalize Your Phone CallsHaving your customer's information in front of you allows you to tailor your conversation to their needs. Save Time Taking OrdersSave precious seconds during peak hours by customers automatically being pulled up. Call Back Unanswered CustomersHardware tracks whether calls have been answered or not. Bill Clients for Phone HoursCharge based on the total duration of all phone calls to and from your customers. Software available with reporting capabilities. Adjust Telephony StaffingUnit reports if calls are answered, and number of rings before answer, and call duration. Build Your Prospect ListSoftware is available to "quick fill" new records with Caller ID names and numbers.   Hardware Inbound Caller IDIncoming call data includes phone line number, time, date, Caller ID number, Caller ID name (when available) call duration, and number of rings before answer. Outbound Caller IDOutgoing call data includes phone line number, date and time, number dialed, and call duration. Real-Time Phone lIne StatusUnits can report Ring, Off-hook, and On-hook events so call status can be presented. Ethernet Status LightsLink LEDs show connections. Data LED’s shows packet activity Easy ConnectionsInstallation guide with multiple installation diagrams so one should closely match your network topography. Free Technical support is available during the warranty period. All Inclusive PackageProduct includes a power supply, (2) 6' Ethernet cables, a 6' Serial cable, and mounting bracket. Connections The Vertex has 2 Ethernet VoIP Bridge Ports in order to monitor VoIP traffic. The Vertex should be connected such that all VoIP traffic flows through these Bridge ports. The unit analyzes the VoIP packets and sends call records out via an Ethernet output port or Serial port. The overwhelming majority of VoIP installations are referred to as Cloud, Cloud Hosted, or a Hosted PBX. These providers simply send customer phones which are then connected to the local area network. All configuration, setup, switching, voice mail, automated attendant, call cueing, and call control is performed by the service provider's host computer in the cloud. Vertex units are designed for Hosted VoIP, but will work with the majority of Managed applications using SIP trunks. Installation instructions and diagrams are included for various architectures and free technical support is available during the warranty period.