Mountain Lion 101: Mac OS X Support Essentials v10.8

Duration: 3 Days In this hands-on course, you will learn to troubleshoot on Mac OS X. You will tour of the functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. This course is a combination of lecture and case study exercises that provide practical real-world experience. What You Will Learn   Troubleshoot and become more efficient with available tools and resources Mac OS X v10.8 features, including how to find additional information Prepare for Apple Certified Support Professional certification Audience   Help desk specialists, technical coordinators, service technicians, and others who support Mac users Technical support personnel in businesses that use Macs for general productivity or creative design Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs Prerequistes   Basic Mac OS X knowledge Basic troublesh