Mavericks 101: Mac OS X Support Essentials v10.9

Duration: 3 Days In this course, you will learn about troubleshooting on OS X Mavericks. You will be given and overview of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience. What You Will Learn   Troubleshooting Tools and resources Features and functionality of OS X Mavericks Prepare for Apple Certified Support Professional (ACSP) 10.9 certification Audience   Help desk specialists, technical coordinators, service technicians, and others who support Mac users Technical support personnel in businesses that use Mac computers Technical coordinators or power users who manage networks of computers running OS X Prerequistes   Knowledge of OS X and basic computer navigation Course Outline   1. Installation and Configuration 2. User Accounts 3. File Systems 4. Data Management 5. Applications and Processes 6. Network Configuration 7. Network Service