Managed IT Service Contracts

What Is A Service Contract? Service Contracts are an excellent option if you want reliable and cost-effective IT support. We offer reduced pricing for long-term commitments. The longer the commitment, the lower the rate. Plus, Service Contracted Clients now enjoy extended hours Monday-Friday! How Does It Work? Our service contracts are determined based on the number of stations you have. A station consists of a computer, printer, and any attached battery backups and small items. The number of hours allotted for support depends on the total number of stations in your plan. For instance, if you have a 5-9 Station Contract, you will receive up to 9 hours of support, while a 10-19 Station Contract will provide 19 hours of support. If you require additional support beyond your contract hours, we offer a heavily discounted rate of $120 per hour. What Isn't Covered? Service Contracts do not cover the replacement or upgrade of any hardware that may fail. We will always provide you with a hardware quote before proceeding with any repairs or upgrades. Can Anyone Signup? We limit the number of service contracts we offer to ensure we can provide same-day service or, on very rare occasions, next-day service to our clients. How Do I Get Started? If you are interested in our Contract Services, please contact us using the form below or call us @ 904-849-1208 and the IT Manager will interview your specific needs and see if we are the right fit for you. If we're a match, we'll draft and email over a contract and CC authorization form for signatures. Once all parties have signed and the initial payment made, the service contract will begin!