Difficult Conversations: How to Discuss What Matters Most

Author: Douglas Stone Brand: Douglas Stone Edition: 10 Anv Upd Features: Difficult Conversations How to Discuss What Matters Most ISBN: 9780143118442 Number Of Pages: 352 Publisher: Penguin Books Details: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving