Garage Smart 4' x 6' Platform Storage Lifter - 400 lbs

DESCRIPTION This 4' x 6' Platform lifter is the smartest platform storage solution available to help organize and declutter your garage. Safely and easily store whatever you want - from storage bins and outdoor gear, to holiday decorations and those items you're just not sure where to put - without the hassle of a ladder. Control speed, set automatic "smart" high and low stopping points, and monitor weight in the smartphone app to keep you and your items safe. Features / Benefits Easy DIY install, lightweight components 4 feet by 6 feet of storage area Sturdy steel and painted plywood construction Self-leveling Wireless control via smartphone or tablet (compatible with iOS and Android) Speed control Overload protection: will not lift more than weight capacity Force feedback: know when you are reaching the weight limit Hands-free spooling - smooth lifting and lowering Smart high and low stopping points Great for lowering heavy items into truck bed FREE Shipping via UPS Ground 30-Day Money Back Guarantee Limited Lifetime Warranty What's Included 4 MyLifter Motors Smart Track (set of 4) 4 Power Adapters Platform Hardware kit SPECS Net Weight Lifting Capacity: 340 pounds Platform dimensions: 4 feet by 6 feet surface area Designed for ceiling heights between: 8-16 feet Hoist cable length (when fully extended from ceiling): 23 feet; hoist; cable diameter: 2.5 millimeters Minimum drop: ~20" inches from the ceiling (empty, fully raised) Maximum drop: ~11' feet from ceiling (fully extended cables) NOTE: Fully raised, empty platform will hang down approx. 20" from the ceiling. Voltage: 100-120 VAC Power Adapter: 6 foot cord DC cable: 3 feet Compatibility: iOS and Android devices The installation of this product requires the Smart Track to be screwed into a sturdy wooden stud. Our system is not designed to screw into metal studs, lathe and plaster ceilings, concrete ceilings, or drop ceilings.   INSTALLATION Tools Required for DIY DIY Manual WARRANTY Limited Warranty SmarterHome offers to the original purchaser a one-year limited warranty on all products from the date of purchase. If a manufacturing defect in a product or any component thereof appears at any time during the warranty period, SmarterHome (or its licensed distributor) will, at our sole discretion, repair or replace the product or the defective component with new or refurbished products or components having an equal or greater value and/or performance characteristics. As part of the warranty process, SmarterHome may require a valid proof of purchase. Any product or component that is replaced or repaired will be covered for the remaining warranty period or three months from the date of replacement or repair, whichever is longer.   Who is Covered This warranty is non-transferable and applies only to the original purchaser of the product. What is Covered The warranty covers manufacturing defects in materials and/or workmanship that cause the product to not function as advertised, subject to the limitations set out herein. This warranty applies only to products when used for personal home applications. Different warranty periods and terms apply for commercial applications.   What is Not Covered This warranty does not cover normal wear and tear or any product that fails due to: Abuse Accident Alterations Damage from pets/insects Exposure to salt air Extraordinary use Improper cleaning Improper handling Improper measurements Improper installation Improper operation Improper maintenance Misapplication Outdoor use Product or device misuse Any product that, with the passage of time, exhibits: Loss of color intensity (including, but not limited to fabric, plastic parts, faux wood parts, and metals) Yellowing or cracking of plastic parts or faux wood products Costs associated with: Transportation to and from retailer Product removal Product remeasure Product reinstallation Shipping defective products to SmarterHome for making a claim under this warranty. In the event there are multiple similar products such as blinds, shades or lifters in the same room, only the defective product will be replaced.   SmarterHome does not guarantee that replacement products or components will be compatible with older discontinued products or apps, and it will not have any responsibility for integration of replacement products with any non-defective components, systems, or products or for repairing or replacing non-defective related components, systems, or products. SmarterHome products are intended only for indoor use. SmarterHome does not warrant its products for outdoor use, and any such use voids the warranty.   Warranty Remedy  THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY If a SmarterHome product or component is found to have a manufacturing defect in materials or workmanship within the warranty period, we will (at our discretion) do one of the following: Repair the product Replace the product component with a new or refurbished product or component of equal or greater value and/or performance Refund the original purchase price of the product or component Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product. Where and How to Obtain Warranty Service   To make a warranty claim for a covered product, contact us for additional warranty information. All warranty issues require prior authorization from SmarterHome. To initiate a warranty claim, please contact Customer Support. For all warranty claims it is the responsibility of the customer (at their cost) to return the defective product, along with all original cords, hardware, batteries and any other accessories to SmarterHome (SmarterHome, Inc., 3500 Mountain Vista Pkwy, Unit 1, Provo, UT 84606). Along with the warrantied item, the shipment must also include a copy of the receipt showing date of purchase and a description of the defect. The product and other required information must be received prior to the expiration of the warranty period.  Limitation of Liability THE SOLE REMEDIES AFFORDED UNDER THIS WARRANTY ARE REPAIR, REPLACEMENT, OR, IF REPAIR OR REPLACEMENT IS NOT COMMERCIALLY PRACTICABLE OR CANNOT BE TIMELY MADE, A REFUND OF THE PURCHASE PRICE. SMARTERHOME WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES RELATED TO THE USE OF, OR INABILITY TO USE, ANY SMARTERHOME PRODUCT. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.)   This warranty gives you specific legal rights and you may also have other rights which vary from state to state.   SHIPPING Shipment processing time All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates This items ships for FREE via UPS Ground! Shipment confirmation & order tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Damages If you received your order damaged, please submit a support ticket HERE. RETURNS 30-Day Money Back Guarantee We offer a 30-Day Money Back Guarantee on all unopened, unused, and undamaged units. The unit must be unaltered and in original, new condition. Shipping charges to Garage Smart must be paid by customer. Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus any fees) and will be processed by Garage Smart within 7 business days of receipt of product (excluding weekends and holidays). Garage Smart reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange. After 30 days, and up to 90 days from the date of purchase, if product has not been installed, it can be returned for a refund, less 10% restocking fee. Shipping charges to Garage Smart must be paid by customer. The unit(s) must be undamaged and in original, new condition. Due to the nature and logistics of inventory management and distribution, after 90 days, no returns will be accepted. Garage Smart DOES NOT accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while mounting a Garage Smart Lifter, we may have several remedies available to you to help you repair the damaged area and still be able to use your unit. However, we will not accept a return within our terms. Please call our customer service department for help at 833.234.8711 6am-10pm MST. If you have any questions or would like to initiate a return, please contact our customer service department by calling 833.234.8711 or visiting support.garagesmart.com.