THE CRISIS LEADERSHIP PLAYBOOK

By Eric Flamholtz & Yvonne Randle With a Foreword by Scott Minerd “Black Swan events” are supposed to be rare. However, during the past 20 years there have been several so-called “Black Swan events,” occurring just about every ten years, including: the Covid-19 Pandemic of 2020; The Great Recession of 2008-9; The attack on the World Trade Center, 2001; and the “Dot. Com” Bust of 1999-2000.  The challenge to leadership of all types of organizations (businesses, not-for-profit, and governmental) from the crises caused by so-called “Black Swan events” is typically vast and almost always unprecedented.  These crises require quick, thoughtful, and decisive responses.   This book provides a “playbook” to help leaders facing crises understand and successfully address crises. Specific examples of organizations that have experienced a variety of crisis are presented and analyzed to help the reader understand different types of organizational crises and how leaders actually dealt with them.