Navidium Shipping Protection

Navidium Shipping Protection covers you in the event that your package is lost or damaged.   What We Deem As Lost Your tracking shows 'in transit', has not been marked delivered, and has not updated for 10 days since the last update. Your package was delivered by the carrier to the wrong address, even though you provided the correct address at the time of order. Shipments that have been determined lost by the carrier    What We Deem as Damaged: Your order is delivered and the item is materially damaged  Some of your order is missing due to the box/package opening during transit   What's not covered by Navidium Shipping Protection: Missing packages or packages returned to sender due to the incorrect or insufficient address information provided at checkout when the order is placed. Delays in transit. When our customer service team is aware of delays due to weather or carrier logistics problems, we reserve the right to classify these packages as 'delayed' rather than lost.  Unshipped