50331D: Windows Client, Enterprise Desktop Support Technician Courseware

This 5-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows client (7, 8, 10, 11) computers. The focus of the course is troubleshooting and security issues. It includes PowerShell and Azure tutorials. Course exercises can be completed on a student computer capable of virtualization or in Microsoft Azure. Students may use a free Azure subscription for the labs which allows them to continue practicing class exercises after the class. Audience This course is intended for Windows desktop support technicians who resolve Tier 1 & 2 problems on desktop or cloud-based systems. A minimum of two years of experience configuring and supporting Windows computers is recommended. At Course Completion After completing this course, students will be able to: Identify and resolve Windows application issues Identify the cause of and resolve networking issues Manage and maintain systems that run Windows client operating