Conflict Resolution

Develop skills in conflict resolution to manage disagreements effectively and maintain positive workplace relationships. At the end of this course, participants should: Understand what conflict and conflict resolution mean Understand all six phases of the conflict resolution process Understand the five main styles of conflict resolution Be able to adapt the process for all types of conflicts Be able to break out parts of the process and use those tools to prevent conflict Be able to use basic communication tools, such as the agreement frame and open questions Be able to use basic anger and stress management techniques SHRM PDCs: 12Intended Audience: All