Managing Service Delivery: A Guide to Outsourcing

As local governments manage the ever-increasing needs of citizens with ever-shrinking budgets, outsourcing various municipal services can be an attractive prospect. However, these decisions can have serious and far-reaching consequences when not done properly. This then begs the question - how do you know which services can, and more importantly, should, be contracted out? In this webinar, you'll join ICMA Credentialed Manager Jim Nichols (who you may recognize from past webinars on development review processes) as he breaks down the ins and outs of outsourcing and public-private partnerships. He will discuss: The distinctions between outsourcing vs. "privatization," and how they are applied (it doesn't have to be all-or-nothing!) When outsourcing does and does not make sense, and what types of jurisdictions can benefit the most? How to form a partnership between a service provider and the municipality to ensure the best end result for the community Which services are best suited to o