A Micro-Credentialing For Service Excellence: A Training For Frontline Employees

Description What Is Micro-Credentialing? A micro-credential is a short, competency-based recognition that allows an educator to demonstrate mastery in a particular area. View Micro-Credentialing Tour! Overview In today's competitive landscape, cultivating a student-centric culture is paramount to the sustained growth of colleges and universities. A robust service strategy, coupled with a comprehensive training program for frontline employees, holds the key to ensuring long-term student success and employee retention. Our micro-credentialing series will provide strategies for delivering exceptional service, including FERPA compliance, addressing disruptive behavior, and virtual assistance techniques. This 4-part micro-credentialing series serves as a cornerstone for institutions seeking to equip their frontline staff with the tools necessary to provide superior service to students. Registration is individually-based, allowing participants to personalize their learning journey.