Virtual Customer Service: How To Train Frontline Employees

Description  ChallengeThe use of the technology necessary to carry on our day-to-day business is not necessarily the issue when it comes to shifting services online; millions of proficient Zoom users are out there these days. The point is that the average employee will deliver that service and to what extent the supervisor can ensure interactions are professional, positive, and successful. This webinar will address the potential problems and suggested solutions associated with this.Key TakeawayWith increasing numbers of colleges opting to stay fully online for the Fall semester, the move to online customer service for students and community members is assured. What does that mean to your staff, and how do you supplement their current skills? This webinar will identify key online interactions where excellent service is lost or won and offer suggestions for how you can train your staff to ensure excellence. OverviewThis webinar identifies key online interactions that can enhan