Heirloom Stone Reset - Necklaces
Step 1: Purchase a necklace setting from the dropdown menu, which includes the standard $500 reset fee. Step 2: Our customer care team asks for photos of the stone in its current condition and its certification. Step 3: We email you a waiver form detailing our policies for you to sign. Step 4: Customer care sends instructions for shipping your stone to us. Please also send us the tracking information. Step 5: We inspect the quality of the stone to be sure it is settable. Step 6: If the stone passes inspection, we send an intake form confirming the condition of your stone. Step 7: Our jewelers set your stone. Step 8: We ship the finished necklace back to you! We accept natural diamonds, lab-grown diamonds, and sapphires certified by GIA, IGI, EGL, or a similar lab. Our current timeline for an heirloom reset is 6-8 weeks after we receive the stone.