Beyond Reengineering: How the Process-Centered Organization Is Changing Our Work and Our Lives

"Better than Reengineering. This is an extremely important book. Michael Hammer is growing, learning... and raising (appropriate) hell."-- Tom Peters, co-author of In Search of Excellence "A visionary book.... Dr. Hammer offers a challenging vision of how the total organization could be transformed as a result of process-oriented thinking." -- Donald Soderquist, vice chairman, Wal-Mart"Hammer has done it again! First, he defined reengineering. Now, he defines the staggering, even radical, implications of the customer-driven process-centered organization on work and management, structure and strategy. Everyone's future will be impacted by such a paradigm shift." -- Stepehn R. Covey, author of The Seven Habits of Highly Effective People In 1990, Michael Hammer introduced the world to reengineering and set in motion a series of events that has transformed the business world beyond recognition. What began as an effort to improve performance has led to a complete rethinking of all aspects o