Handling Difficult Conversations in the Workplace

Turn the Upside Down conversations right side up! Equip yourself with the Eleven-like skills to handle any conversation, however tricky. No Demogorgons here, just strategies to make difficult chats a walk in the Hawkins park.Course Duration:3 hoursCredits:CEU Credits: 0.3AMA PCM CEU Credits: 0PDU Credits: 0HRCI Credits: 0SHRM Credits: 3CFRE Credits: 0ATD CI Credits: 3ACE Credits: 0 Course Description If you're a manager or supervisor, you have probably been faced with a difficult conversation with a direct report. Not only do these conversations require sensitivity, delicacy, and in all likelihood, confidentiality, but how the conversation is handled can greatly impact the outcome. This course seeks to prepare learners to better handle awkward and difficult discussions with employees. Many difficult conversations can impact employee productivity, but as the manager or supervisor, you can learn to coach and counsel employees to create a calmer work environment and increase staff retention and productivity in the process. Learning Outcomes Describe a six-step model for handling difficult conversations with employees Address 10 common difficult discussions Apply practical tips for handling conversations about difficult behaviors Outline best practices for handling difficult conversations Apply best practices to workplace scenarios involving difficult conversations Testimonials Julie D. The balance between reading and videos was good. Crystalynne C. This was a great course! This will help going forwarding with managing my team and having those difficult discussions.