Handling Difficult Employee Behavior

Be the Sherlock of spotting and managing challenging behavior. Dive deep, analyze the cues, and craft strategies that would make Watson proud. Ready to decode the mysteries of human behavior? The game is afoot!Course Duration:10 hoursCredits:CEU Credits: 0.3AMA PCM CEU Credits: 0PDU Credits: 3HRCI Credits: 3SHRM Credits: 3CFRE Credits: 0ATD CI Credits: 3ACE Credits: 0 Course Description As a manager, handling difficult employee behavior is now your job. And it can be overwhelming to try to navigate the psychology of poor behavior to try to figure out how to improve the situation. This course is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counseling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork. This course uses videos to illustrate each behavior type so that you can more easily apply the techniques to your current work environment. Focusing on dealing with the behavior (not the person), tools and techniques for positive change are clear and well-defined. Learning Outcomes Discuss the importance of addressing difficult employee behavior Describe a six-step model for handling conversations about difficult behaviors Apply practical tips for handling conversations about difficult behaviors Recognize the common 12 difficult employee behavioral types Describe the 12 difficult behaviors, their causes and motivations, and their consequences Outline best practices for handling the 12 difficult behaviors Apply best practices to workplace scenarios involving the 12 behavioral types Testimonials Margarita G. Great course! Thank you. Koko E. Beautiful course, easy to follow.